Privacy Policy & Terms of Service | SMB AI

Effective Date: October 15, 2025
Last Updated: October 15, 2025

Privacy Policy

SMB AI (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you fill out forms, interact with our website, or request information about our AI and automation services.

1. Information We Collect

  • Contact Information: Name, phone number, email address, and company name (optional).
  • Automatically Collected Data: Browser type, IP address, and usage data through cookies or analytics tools.
  • Communication Data: Messages, call requests, or correspondence between you and our team.

2. How We Use Your Information

  • To respond to inquiries or requests about our AI and automation solutions.
  • To schedule callbacks, demos, or consultations.
  • To send reminders, updates, and limited-time offers (with your consent).
  • To improve our marketing, website, and customer experience.
  • To comply with legal and regulatory obligations.

3. Communication & Consent

By submitting your phone number or email, you consent to receive calls, texts, and emails about your inquiry and related services. Message and data rates may apply. Reply STOP to unsubscribe from text messages or contact us to withdraw consent for all communications.

4. Data Sharing

We do not sell or rent your information. We only share it with trusted vendors or service providers (such as CRM, analytics, or communication tools) that help us operate our business. All third parties are required to keep your data secure and confidential.

5. Data Retention

We keep your data only as long as necessary to fulfill the purposes described here or as required by law. When no longer needed, it is deleted or anonymized.

6. Security

We use SSL encryption, secure servers, and restricted access controls to safeguard your data. However, no internet transmission is completely secure; you share information at your own risk.

7. Your Rights

You may request access, correction, or deletion of your data at any time. To do so, contact us at [email protected].

8. Updates to This Policy

We may revise this policy periodically. Updates will be posted here with a new effective date.

9. Contact Us

SMB AI
Lakewood, Ohio 44107
Phone: (440) 785-7881
Email: [email protected]

Terms of Service

Welcome to SMB AI (“we,” “us,” or “our”). By using our website, submitting forms, or engaging with our AI and automation services, you agree to these Terms of Service. If you do not agree, please do not use our site or services.

1. Use of Services

Our site provides information, consultations, and callback requests related to AI-driven automation and related business solutions. Submitting a form does not create a formal client relationship or guarantee acceptance of service.

2. User Responsibilities

  • Provide accurate and current information when submitting forms or communications.
  • Use the site only for legitimate business or inquiry purposes.
  • Do not attempt to disrupt or gain unauthorized access to the site or its systems.

3. Communication Consent

By providing your contact information, you consent to receive communications related to your inquiry, including phone calls, emails, or SMS messages. Message and data rates may apply. You may opt out at any time by replying STOP or contacting us directly.

4. No Warranties

Our website and services are provided “as is” and without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service.

5. Limitation of Liability

To the maximum extent permitted by law, SMB AI shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or website.

6. Indemnification

You agree to indemnify and hold harmless SMB AI, its employees, and affiliates from any claims or damages resulting from your violation of these Terms or misuse of our services.

7. Governing Law

These Terms shall be governed by and construed according to the laws of the State of Ohio, without regard to conflict-of-law principles.

8. Modifications

We may update or revise these Terms at any time. Continued use of our site or services after changes are posted constitutes acceptance of the new Terms.

9. Contact Information

SMB AI
Lakewood, Ohio 44107
Phone: (440) 785-7881
Email: [email protected]